FAQ

Are your products made of real leather?

Absolutely! We source from tanneries that receive their leather ethically; the skins being a byproduct of the meat industry.

What kind of leather do you use?

We use Horween Essex vegetable tanned leather, super soft pebble grain leather from Ohio and vegetable tan & pebble leather from California. Learn more on our Leather / Care page.

How do I protect my bag from weather?

Please see our Leather/Care page for detailed information.

What shops can I find your product in?

Currently, we are solely Direct-to-Consumer. You can view a recent collaboration with Chicago boutique, Winifred Grace.

Do you make custom products?

We currently do not offer custom products.

Can I visit your studio?

Yes. Email us at connect@shopchc.com in order to setup your appointment or drop a line here.

I received my order but changed my mind, what can I do? 

Contact us right away at connect@shopchc.com. And please review our Returns/Exchange policy. 

I live in Chicago, can I just come by to pick up my order?

Yes, of course. Reach out here.

Can I rent your studio for my own shoot?

You sure can. Find all the information here.